(April 26, 2011)
The right VoIP phone system can provide your company many advantages over your competition. A new phone system should be able to:
- Lower Costs – Reduce your phone bill and eliminate the physical infrastructure of a dated phone system.
- Advanced Call Handling – New phone systems easily handle auto-attendant, call distribution and call forwarding.
- Improved Service and Productivity – Your business will be able to track calls, assist customer service representatives, export call log statistics and record conversations.
- Mobility – Allow staff to receive calls and access their voicemail when they are not in the office.
- Ease of Expansion – Additional extensions and call queues are easier to setup compared to older phone systems. This makes growing your business easier than ever.
- Improved Handsets – VoIP phones have easy-to-use interfaces that make training easier than ever. Some phones even have color touch screens.
As if these reasons are not enough to ensure that you have the right phone system for your business, here are a couple real-world examples of how your new phone system can provide great customer service and improved marketing efforts.
- CRM Integration – Some VoIP phone systems have the ability to be integrated into software such as CRM. Imagine this: A client calls you up and your CRM automatically opens that client’s record. It displays their name, location and call history to better help you service that customer.
- Marketing Empowerment -Â VoIP can enable your staff to create tracking phone numbers to use on various marketing materials. This can be a very useful way of measuring and tracking marketing efforts.
Interested in learning more about VoIP phone technology? Contact Tekniq today.
